'Improving Customer Service at Disneyland Paris Essay\r'

'It is essential to the success of Disneyland capital of France that they be able to dedicate a graduate(prenominal) whole step level of client work, and once this is reached they must make sure they are able to maintain and continuously monitor this high quality level. This is significant to the success of Disneyland, as if they didn’t monitor and maintain this high quality level of guest answer, whence it may affect the service being provided in a negative bureau meaning Disneyland capital of France will lose close to nodes. The surfacecome of this unlikely event would be that Disneyland Paris would see the number of sales drop and really few repeat clients, leading to a simplification in revenue and therefore profit. If this situation happened then Disneyland Paris would face serious consequences, and this is something Disneyland Paris does non select as it is already in a lot of financial debt.\r\nMonitoring Customer service of process\r\nThere are seve ral ways in which Disneyland Paris checks and monitors the high quality standard of customer service in which they provide. Firstly Disneyland Paris drills dressing to ensure and monitor customer service is to the elucidate standard and carries out regular training for employees. This is signalize when checking and observe customer service levels because if employees were incorrectly train and were unsure nearly certain area skirt their job and how Disneyland Paris expects them to put them selves then they would need re-training or require additional training about certain aspects they were unsure of.\r\nDisneyland Paris carries this training out in their Disneyland University. This technique of monitoring customer service also relates to mystery story shoppers, this would is because any employees who have reliable a bad report from the mystery shopper and so affecting the high quality level of customer service provided will require further training, which they would si re from Disney’s university.\r\nAnother method Disneyland Paris use to monitor customer service is using mystery shoppers as a method of inspection and monitoring customer service. This involves a quality assurance employee of Disneyland or hired externally to dress up as an ordinary customer and evaluate the level of customer service which their current staff are providing customers with. The quality assurance employee will be looking for item characteristics from cast member employed by Disneyland Paris such as; politeness, how considerate they are and if they present themselves well.\r\n'